Turning new features into practical successes
From April to September, Microsoft launches numerous updates and innovations for Dynamics 365 and Power Platform. In this 1st release cycle, there are many new features that help businesses move forward and stay competitive.
What innovations does the 2023 Release Wave 1 bring?
Our Dynamics 365 expert Daniel Sevinc has summarized the most interesting innovations:
Dynamics 365 Sales – handle sales more efficiently, manage sales data more effectively and intensify customer loyalty
Opportunity Pipeline View
With the new view, you manage your pipeline more easily and intuitively, freeing up time for other sales tasks.
Improved lead qualification
The new AI-based feature recognizes customer intent from emails and helps the sales team proactively respond to high-quality leads.
SMS conversations
Employees can interact with customers via SMS during the sales process and strengthen customer loyalty.
Dynamics 365 Customer Service – Seamlessly integrate knowledge, solve problems faster and monitor better
Knowledge Search Extension
External knowledge content can be integrated and results displayed using a search function across all sources.
Case Form Extension
With the advanced case form, you streamline administration and quickly find the information that’s relevant to you.
eMail Template Search
With the extended selection you can filter and refine the search and get to the right eMail template faster.
PowerBI – access enterprise data and gain insights more easily
PowerBI Integration in Teams Meetings
Share Power BI content directly in meetings or presentations to simplify collaboration.
Access restriction with sensitivity labels
This improves access control to your data in the Power BI service and ensures that only authorized users access the content.
Create and share paginated reports
Generate invoices and other operational reports with drag-and-drop low-code capabilities and share or use them in multiple formats.
Power Apps – Build apps more efficiently and optimize user experiences
Advanced offline functionalities
By enabling online mode, users can access and use Canvas apps even when they are offline.
Modern advanced search
Thanks to additional filter options, you can find the desired records easier and faster.
Fluent UI design updates
The look and feel for model-driven Power Apps is based on the latest Microsoft Fluent Design and features new controls, layouts, fonts, colors, and more.
Power Virtual Agent – Simplify Bot Configuration and Improve Dialogs
Advanced Trigger Topics
Bot authors gain more control over how messages are processed within their bot and can trigger specific actions when certain events occur.
Use of Adaptive Cards
Use this feature to create interactive rich media content and enrich conversations.
Microsoft Dataverse – Scale personal platform more easily and use data more intelligently
Personal Environments
In individual work environments, users can develop, test, or deploy applications without additional licensing requirements.
Mailboxes without administrator rights
Users reapprove and activate their own mailboxes without involving administrators.
Real-Time Notifications
This feature provides Power Apps users with real-time contextual pop-up notifications.
All innovations of the 1st release cycle at a glance
Microsoft Dynamics 365: 2023 release wave 1 plan
Microsoft Power Platform: 2023 release wave 1 plan
More knowledge about Dynamics 365 and Power Platform
Daniel Sevinc is happy to answer questions. As a specialist in intelligent business applications, he can provide concrete tips and recommendations.
