eCommerce and order management from a single source

End-to-end sales and management processes in eCommerce

In the webinar “eCommerce and order management”, we use a customer example to explain how simple a product configuration process can be in our eCommerce solution Portal4Industry.

The subsequent order management after the receipt of the order comes as if from a single source. All customer and supplier interactions are centrally managed from the Dynamics 365 Customer Engagement (CE) business platform.

Digitize internal sales and simplify order management

In the first part, Balz Zürrer explains how a typical retailer’s back office is set up today. The employees are busy with this,

  • Receive and manage orders from customers
  • Transmit orders to the dealer
  • Check deliveries
  • to support various peripheral systems and partners

And this in internal and external stand-alone solutions. By automating repetitive steps, the internal sales process can be facilitated and time can be created for value-adding activities.

Expectations of B2B decision makers

Based on a study by McKinsey & Company, Balz Zürrer explains how the expectations of a B2B customer have changed. 70-80% of B2B decision makers prefer remote interactions with suppliers or digital self-service. We are convinced that the trend toward self-service will continue to grow in the coming years.

Solution approach Portal4Industry with Dynamics 365 CE for the order process

In a live demo, Daniel Sevinc, project manager, shows what a product configuration and order management process could look like. The highlights are:

  • Product configuration in Portal4Industry with live interface to the dealer’s supplier
  • Order data is transferred from Portal4Industry to Dynamics 365
  • Advanced processes such as quoting, order confirmation, billing and dunning with one click in Dynamics 365 CE
  • Interfaces to logistics partners for automated notification of delivery orders and parcel code at the push of a button
  • Control of incoming goods by means of app

Benefit for a trading company

What are the benefits of an end-to-end process for the company?

  • Increasing efficiency and reducing resources in the sales process
  • Satisfied specialist partners and dealers thanks to intuitive product configuration
  • Reducing the workload of employees through the use of modern tools
  • Minimization of error sources due to automation
  • Extensive evaluation options for the course of business

We are experts in Microsoft cloud solutions and an official Microsoft partner.

Our customers and our
most interesting case studies.

Are you talented and fit with us? Then apply now.


Wissen, was läuft.

Du möchtest Tipps von unseren Experten, News zu Microsoft 365, Power Platform, Künstlicher Intelligenz und vielen weiteren Themen direkt in deine Inbox erhalten?

Melde dich jetzt zu unserem Newsletter an

Wir versenden unseren Newsletter ca.1 bis 2 mal pro Quartal. Deine Daten werden nicht an Dritte weitergegeben und du kannst dich jederzeit abmelden.

Unsere Kunden und unsere
interessantesten Case Studies.

Du bist talentiert und passt zu uns?
Dann bewirb dich jetzt.

Know what's up.

Want to get tips from our experts, news about Microsoft 365, Power Platform, Artificial Intelligence and many more topics directly to your inbox?

Subscribe to our newsletter now

We send out our newsletter approx.1 to 2 times per quarter. Your data will not be shared with third parties and you can unsubscribe at any time.

Our customers and our
most interesting case studies.

Are you talented and fit with us?
Then apply now.