Microsoft Dynamics 365 Copilot brings AI

Next generation AI for D365 business functions

Der interaktive, KI basierte Dynamics 365 Copilot von Microsoft unterstützt zahlreiche Businessprozesse. Aufgaben im Vertrieb, Service, Marketing, Betrieb und in der Lieferkette können effizient und qualitativ besser erledigt werden.

Dealing with data is often tedious and time-consuming, especially in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). The new AI Copilot helps users automate many of these tasks.

With these features, Dynamics 365 Copilot makes your processes easier:

Copilot in Microsoft Dynamics 365 Sales and Viva Sales

You spend up to 66% of your day writing or reading emails. The new AI in Copilot helps you write and can even create email summaries of Microsoft Teams meetings directly in Outlook.

Copilot in Dynamics 365 Customer Service

AI significantly improves customer service by generating contextual responses to chat or mail inquiries. The Power Virtual Agents tool easily creates intelligent and conversational chatbots. Resources are pulled from Azure OpenAI and Bing to provide accurate answers based on information from corporate websites as well as internal databases.

Copilot in Dynamics 365 Customer Insights

In this segment, AI helps create highly personalized customer segments. Through a simple dialog with your customer platform, customer segments are generated automatically. In addition, further customer segments are suggested automatically. Complex calculations also allow customers to be assigned to specific profiles.

Copilot in Dynamics 365 Marketing

Here too, customer segments can be described in their own words, from which the AI then forms corresponding target segments for addressing. Likewise, it is possible to generate suggestions for content of new email campaigns by simple queries.

Copilot in Dynamics 365 Business Central

Creating product descriptions in online stores can be sped up significantly. The new software develops meaningful product descriptions from existing product characteristics such as color, material or size in no time at all. By specifying the tone, format or length, the descriptions can be further refined.

Copilot in Microsoft Supply Chain Center

Here, AI independently alerts customers to external factors such as weather, financial data, or geographic conditions that may have an impact on supply chains. From this, the copilot forms meaningful forecasts that indicate affected material orders, inventories, carriers, and distribution networks. Supply chain planners can then directly generate and send automated emails to all involved parties.

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