Innovative services thanks to new digital platforms.
Thermoplan, as one of the leading companies worldwide, produces high-quality fully automatic coffee machines for use in the professional sector. With the new customer portal and B2B shop for spare parts, it can offer its customers innovative services.
Our solution
- Complete mapping of pricing & quotation processes
- Customer portal with ERP documents such as quotation, order, etc.
- Users: employees, subsidiaries, service partners and customers
- Introduction of CATALOGcreator as eETK and automation of the documentation process
- ERP connection to AP-Plus
This is how Thermoplan AG benefits
- Process and cost optimization in spare parts sales
- Reduction of incorrect deliveries
- Strengthen customer loyalty with key accounts through simple transparent processes
- Reduce administrative and support effort in the ordering and delivery process
- Improved data quality for the customer
