Innovative services thanks to new digital platforms.
Thermoplan, as one of the leading companies worldwide, produces high-quality fully automatic coffee machines for use in the professional sector. With the new customer portal and B2B shop for spare parts, it can offer its customers innovative services.
- Complete mapping of pricing & quotation processes
- Customer portal with ERP documents such as quotation, order, etc.
- Users: employees, subsidiaries, service partners and customers
- Introduction of CATALOGcreator as eETK and automation of the documentation process
- ERP connection to AP-Plus
This is how Thermoplan AG benefits
- Process and cost optimization in spare parts sales
- Reduction of incorrect deliveries
- Strengthen customer loyalty with key accounts through simple transparent processes
- Reduce administrative and support effort in the ordering and delivery process
- Improved data quality for the customer