Bystronic Laser AG is digitizing its spare parts business.
Bystronic is a leading global supplier of high-quality solutions for sheet metal processing. The company now handles its spare parts business via the B2B Shop, offering users a time-saving, convenient service.
- Machinery with spare parts navigation via drawings
- SAP Integration
- History with orders, order confirmations, delivery bills, invoices
- Users: employees, subsidiaries, customers
- Processes also work at Bystronic companies without SAP
- Support for the global service organization
How Bystronic benefits from the B2B Shop
- Process and cost optimization
- Better customer experience: 24/7 worldwide availability
- Reduction of incorrect deliveries
- Curbing piracy
“With the spare parts eShop, we want to process 30% of the entire spare parts business in the first year. Furthermore, we expect a significant reduction in the process costs for handling spare parts orders.”
Project Manager eShop, Bystronic Laser AG