Komax is digitizing its entire processes with distributors and customers.
As a pioneer and market leader in automated wire processing, Komax provides its customers with innovative, future-proof solutions. With Komax Direct, we have developed a global sales and service portal for customers, partners and employees. Those involved benefit from an electronic workplace with extensive applications for process optimisation.
- Komax Direct digitizes the entire processes with distributors and customers
- Knowledge management on global self-service portal
- Microsoft Dynamics CRM for the optimization of sales and service processes
- Process optimization especially for eCommerce and ticketing
- Global case management as a strategic success position
- Product configurator for customers, agents and subsidiaries
- Machine-specific wear and spare parts with customer-specific prices
How Komax benefits from digitization
- Increasing efficiency in spare parts sales
- Sales promotion of used machines
- Reduced effort and increased transparency in sales and service thanks to CRM
- Massive acceleration in communication from time to market
“The Komax Direct Service Portal supports our strategy for a globally efficient and excellent sales and service network. The high benefit is achieved through the reduction of manual interfaces and the secure and fast global availability of information.”
Director Sales & Services, Komax Group