Digitization of processes

Komax is digitizing its entire processes with distributors and customers.

As a pioneer and market leader in automated wire processing, Komax provides its customers with innovative, future-proof solutions. With Komax Direct, we have developed a global sales and service portal for customers, partners and employees. Those involved benefit from an electronic workplace with extensive applications for process optimisation.

Our solution

  • Komax Direct digitizes the entire processes with distributors and customers
  • Knowledge management on global self-service portal
  • Microsoft Dynamics CRM for the optimization of sales and service processes
  • Process optimization especially for eCommerce and ticketing
  • Global case management as a strategic success position
  • Product configurator for customers, agents and subsidiaries
  • Machine-specific wear and spare parts with customer-specific prices

How Komax benefits from digitization

  • Increasing efficiency in spare parts sales
  • Sales promotion of used machines
  • Reduced effort and increased transparency in sales and service thanks to CRM
  • Massive acceleration in communication from time to market

“The Komax Direct Service Portal supports our strategy for a globally efficient and excellent sales and service network. The high benefit is achieved through the reduction of manual interfaces and the secure and fast global availability of information.”

Jürg Schneider

Director Sales & Services, Komax Group

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