eCommerce and customer portal for the steel trade

SCHMOBI is taking the step towards becoming a digital company.

SCHMOLZ + BICKENBACH Stahlcenter AG (SCHMOBI) is the leading steel trader in Switzerland. With our innovative online solution – the steel portal – SCHMOBI is responding to the changing purchasing behaviour of customers.

Our solution

  • Sophisticated article quick search
  • Structured product finder and configurator
  • Material availability from stock visible in real time
  • Around-the-clock access to all order documents
  • Clear contract platform for simple and fast material call-offs
  • Advice and service via live chat

Features of the customer portal

  • News feed for internal communication to all employees
  • Process organization and quality management system according to the ISO 9001:2015 standard, management of all submission and verification documents
  • Ticketing system for IT support, maintenance in operation and corrections in time recording
  • Calendar with key dates throughout the fiscal year, including online registrations for team events
  • Clear project platform and team workspaces
  • Central contract storage

How SCHMOBI benefits from the eCommerce platform

  • Showing the enormous breadth and depth of the assortment thanks to visibility in the product finder and article quick search
  • Increased customer loyalty thanks to more transparency (24/7)
  • Process optimization and efficiency improvements
  • Brand awareness as an innovative company and progressive employer with modern IT tools

“We want to continue selling steel successfully in the future – online and offline. Our new online portal is to be a decisive success factor in this. The agile approach led sprint by sprint to the goal – the successful go-live.”

Thomas Plüss

Responsible Marketing/Communication,
SCHMOLZ + BICKENBACH Stahlcenter AG

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