SCHMOBI is taking the step towards becoming a digital company.
SCHMOLZ + BICKENBACH Stahlcenter AG (SCHMOBI) is the leading steel trader in Switzerland. With our innovative online solution – the steel portal – SCHMOBI is responding to the changing purchasing behaviour of customers.
Our solution
- Sophisticated article quick search
- Structured product finder and configurator
- Material availability from stock visible in real time
- Around-the-clock access to all order documents
- Clear contract platform for simple and fast material call-offs
- Advice and service via live chat
Features of the customer portal
- News feed for internal communication to all employees
- Process organization and quality management system according to the ISO 9001:2015 standard, management of all submission and verification documents
- Ticketing system for IT support, maintenance in operation and corrections in time recording
- Calendar with key dates throughout the fiscal year, including online registrations for team events
- Clear project platform and team workspaces
- Central contract storage
How SCHMOBI benefits from the eCommerce platform
- Showing the enormous breadth and depth of the assortment thanks to visibility in the product finder and article quick search
- Increased customer loyalty thanks to more transparency (24/7)
- Process optimization and efficiency improvements
- Brand awareness as an innovative company and progressive employer with modern IT tools
“We want to continue selling steel successfully in the future – online and offline. Our new online portal is to be a decisive success factor in this. The agile approach led sprint by sprint to the goal – the successful go-live.”
Thomas Plüss
Responsible Marketing/Communication,
SCHMOLZ + BICKENBACH Stahlcenter AG
