eCommerce, product configurator and order processing from a single source.
Swiss-Trade GmbH successfully sells insect protection products together with its dealers from the Swiss-Insektenschutz network. The entire sales process from the dealer to the supplier has been digitalised throughout in order to generate free space for customer care and sales despite increasing volumes.
Our solution
- eCommerce portal with complex configurator for retailers
- Complete order processing with digital transfer of the order into the supplier’s system
- Comprehensive processes such as quoting, order confirmation, billing and dunning with one click in Dynamics 365
- Interfaces to logistics partners for automated notification of delivery orders with parcel code creation at the push of a button
- Control of incoming goods by means of scanning app
How Swiss-Trade GmbH benefits from the new eCommerce solution
- Greater transparency thanks to central linking of all activities with the customer data in the central address database
- Efficient processing of events thanks to targeted automation of event management
- Simplified follow-up with participants through automations
- Pragmatic invoice verification for due date
- Minimization of media discontinuity
- Structured data management as preparation for future process optimizations
“In a digitisation project, the beginning and the end are usually easy. What is really difficult and challenging is the tough and lengthy middle part. You need stamina, patience, good ideas and motivated employees. We found all of this at Online Consulting, so that the project could be successfully implemented.”
Thomas Maahsen
Managing Director, Swiss-Trade GmbH
