How Microsoft AI Copilots are transforming companies
In the digital age, companies are faced with the challenge of constantly improving their responsiveness and efficiency in sales and customer service. Microsoft AI Copilots are setting new standards here and offer innovative tools that optimize processes and secure competitive advantages. At our webinar, more than 250 participants learned how companies like BERNINA International AG are successfully using this technology to transform their processes and improve the customer experience.
Business benefits through Microsoft AI: Keynote speech by Balz Zürrer
Balz Zürrer, CEO, opened the webinar with an inspiring keynote in which he focused on the practical business benefits of Microsoft AI agents. Zürrer showed how companies can use AI technology to increase efficiency by automating processes and personalizing customer interactions. He emphasized that Microsoft AI agents can take both sales and customer service to a whole new level. Targeted automation can free up capacity, allowing employees to focus on more strategic tasks and thus maximize their company’s competitive advantage.
Practical demonstration: Real use cases by Ralf Angermann
A particular strength of the webinar was the practical demonstration by Ralf Angermann. In an impressive live demo, he presented the AI agents in action and showed the participants how this technology simplifies and accelerates processes in sales and customer service. Among other things, Ralf demonstrated how recurring customer inquiries can be processed automatically by the AI agents and how complex processes can run smoothly. This not only saves time, but also ensures consistently high customer service quality. The demo made it clear how quickly and efficiently companies can achieve positive results by using Microsoft AI Copilots.
Future-oriented insights into AI with Florian Follonier, PhD
Following the live demo, Florian Follonier, PhD, took the floor and offered in-depth insights into the development and future of Microsoft AI technology. Follonier, an expert in Autonomous Agents and Microsoft’s Copilot Studio, spoke about the latest advances in AI technology and the future possibilities for the use of Microsoft AI Copilots. He explained how the continuous development of AI agents enables companies to overcome even more complex challenges and drive innovation. Follonier’s presentation not only gave participants an exciting insight into the technology itself, but also showed how companies can be future-proofed by implementing AI at an early stage.
Strategic insights into the use of AI agents: Marco Denzler
The webinar was concluded by Marco Denzler, who emphasized the long-term strategic benefits of Microsoft AI for companies. He explained how AI agents not only improve operational processes, but can also provide valuable insights for strategic planning. In particular, Denzler emphasized that companies can achieve competitive advantages and react more flexibly to market changes by using these technologies. The strategic use of Microsoft AI thus creates a resilient basis for long-term success and enables companies to stand out from the competition through innovative approaches.
Why should you use AI agents in your company?
The advantages of Microsoft AI Copilots are numerous and convincing. Here are three key reasons why you should consider using AI agents in your company:
- Increase efficiency: AI agents take over repetitive and time-consuming tasks so that your employees can concentrate on strategic and creative activities. BERNINA shows how the use of AI can optimize internal processes and free up valuable resources.
- Achieve competitive advantages: The strategic use of AI technologies gives you a clear advantage over your competitors. By optimizing the processing of customer inquiries and speeding up sales processes, you create a modern customer experience and can react more flexibly to changes.
- Experience transformation: The shift towards AI-supported processes is revolutionizing your sales and customer service. With automation through Microsoft AI, you can offer your customers consistent service quality and make your processes more efficient at the same time.
Over 250 participants – a complete success
The webinar “Microsoft AI Copilots for Sales & Service at BERNINA and other customers” on October 30 attracted over 250 participants, who gained exciting insights into the possible applications of Microsoft AI. The response to the practical and strategic insights was consistently positive and shows how great the interest in Microsoft AI Copilots is in the corporate environment.
Whether you are already using AI technologies or are still at the very beginning – the use cases presented in the webinar and the expertise of our speakers offer valuable inspiration and concrete solutions. Don’t miss the chance to be part of our future events and register early for upcoming webinars.
