{"id":7045,"date":"2022-05-30T13:36:00","date_gmt":"2022-05-30T11:36:00","guid":{"rendered":"http:\/\/www.online.ch\/ecommerce-and-order-management-from-a-single-source\/"},"modified":"2023-10-31T09:32:15","modified_gmt":"2023-10-31T08:32:15","slug":"ecommerce-and-order-management-from-a-single-source","status":"publish","type":"post","link":"https:\/\/www.online.ch\/en\/ecommerce-and-order-management-from-a-single-source\/","title":{"rendered":"eCommerce and order management from a single source"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">End-to-end sales and management processes in eCommerce  <\/h2>\n\n\n<p class=\"lead bd-9toxrgpimi61n55vjqej3seko7rf0h wp-block-bd--- wp-block-bd-block-624\">In the webinar &#8220;eCommerce and order management&#8221;, we use a customer example to explain how simple a product configuration process can be in our eCommerce solution Portal4Industry. <\/p>\n\n\n<p>The subsequent order management after the receipt of the order comes as if from a single source. All customer and supplier interactions are centrally managed from the Dynamics 365 Customer Engagement (CE) business platform.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe hcb-fetch-image-from=\"https:\/\/youtu.be\/b7ylyZqeb6M\" title=\"Webinar &quot;eCommerce und Auftragsverwaltung aus einem Guss&quot;  \/ M\u00e4rz 2022\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/b7ylyZqeb6M?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Digitize internal sales and simplify order management<\/h3>\n\n\n\n<p>In the first part, Balz Z\u00fcrrer explains how a typical retailer&#8217;s back office is set up today. The employees are busy with this,<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receive and manage orders from customers<\/li>\n\n\n\n<li>Transmit orders to the dealer<\/li>\n\n\n\n<li>Check deliveries<\/li>\n\n\n\n<li>to support various peripheral systems and partners<\/li>\n<\/ul>\n\n\n\n<p>And this in internal and external stand-alone solutions. By automating repetitive steps, the internal sales process can be facilitated and time can be created for value-adding activities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Expectations of B2B decision makers<\/h3>\n\n\n\n<p>Based on a study by McKinsey &amp; Company, Balz Z\u00fcrrer explains how the expectations of a B2B customer have changed. 70-80% of B2B decision makers prefer remote interactions with suppliers or digital self-service. We are convinced that the trend toward self-service will continue to grow in the coming years.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Solution approach Portal4Industry with Dynamics 365 CE for the order process<\/h3>\n\n\n\n<p>In a live demo, Daniel Sevinc, project manager, shows what a product configuration and order management process could look like. The highlights are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product configuration in <a href=\"http:\/\/www.online.ch\/en\/?page_id=6883\" data-type=\"link\" data-id=\"http:\/\/www.online.ch\/b2b-shop-ecommerce\/\">Portal4Industry<\/a> with live interface to the dealer&#8217;s supplier<\/li>\n\n\n\n<li>Order data is transferred from Portal4Industry to <a href=\"http:\/\/www.online.ch\/en\/?page_id=6866\" data-type=\"link\" data-id=\"http:\/\/www.online.ch\/microsoft-dynamics-crm\/\">Dynamics 365<\/a> <\/li>\n\n\n\n<li>Advanced processes such as quoting, order confirmation, billing and dunning with one click in Dynamics 365 CE<\/li>\n\n\n\n<li>Interfaces to logistics partners for automated notification of delivery orders and parcel code at the push of a button<\/li>\n\n\n\n<li>Control of incoming goods by means of app<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Benefit for a trading company<\/h3>\n\n\n\n<p>What are the benefits of an end-to-end process for the company?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increasing efficiency and reducing resources in the sales process<\/li>\n\n\n\n<li>Satisfied specialist partners and dealers thanks to intuitive product configuration<\/li>\n\n\n\n<li>Reducing the workload of employees through the use of modern tools<\/li>\n\n\n\n<li>Minimization of error sources due to automation<\/li>\n\n\n\n<li>Extensive evaluation options for the course of business<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>End-to-end sales and management processes in eCommerce The subsequent order management after the receipt of the order comes as if from a single source. All customer and supplier interactions are centrally managed from the Dynamics 365 Customer Engagement (CE) business platform. Digitize internal sales and simplify order management In the first part, Balz Z\u00fcrrer explains [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6569,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[81,83],"tags":[],"class_list":["post-7045","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dynamics-365-powerplatform-en","category-ecommerce-pim-en"],"_links":{"self":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/posts\/7045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/comments?post=7045"}],"version-history":[{"count":5,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/posts\/7045\/revisions"}],"predecessor-version":[{"id":7992,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/posts\/7045\/revisions\/7992"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media\/6569"}],"wp:attachment":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media?parent=7045"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/categories?post=7045"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/tags?post=7045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}