{"id":7403,"date":"2023-11-07T13:10:00","date_gmt":"2023-11-07T12:10:00","guid":{"rendered":"http:\/\/www.online.ch\/success-story\/modular-customer-portal\/"},"modified":"2026-02-26T14:51:09","modified_gmt":"2026-02-26T13:51:09","slug":"modular-customer-portal","status":"publish","type":"success_story","link":"https:\/\/www.online.ch\/en\/success-story\/modular-customer-portal\/","title":{"rendered":"Modular customer portal"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">The new customer portal Secos 2.0 leads to a significant increase in efficiency at Saurer.<\/h2>\n\n\n<p class=\"lead bd-9toxrgpimi61n55vjqej3seko7rf0h wp-block-bd--- wp-block-bd-block-624\">The Saurer Group is a leading, globally active technology company with a focus on machines and components for yarn processing. With the modular customer portal Secos 2.0, Saurer provides its customers with a powerful tool for the optimal operation of machines and systems. <\/p>\n\n\n<h3 class=\"wp-block-heading\">Our solution<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer dashboard and machine dashboard individually configurable<\/li>\n\n\n\n<li>Powerful service and information tool with connection to several SAP systems<\/li>\n\n\n\n<li>Integration of Docware as electronic spare parts catalog<\/li>\n\n\n\n<li>After Sales Desk as a central management tool<\/li>\n\n\n\n<li>Targeted control of service sales<\/li>\n\n\n\n<li>Central release (Single Sign On) for all target groups<\/li>\n\n\n\n<li>Integration of the local service centers<\/li>\n\n\n\n<li>Download area for updates and confidential documents<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How Saurer benefits from the customer portal<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Significant increase in efficiency in maintenance, care, modernization and original parts procurement<\/li>\n\n\n\n<li>Higher productivity in spare parts sales<\/li>\n\n\n\n<li>Better customer loyalty<\/li>\n\n\n\n<li>Easy and quick distribution of documents, news and offers<\/li>\n\n\n\n<li>Error reduction<\/li>\n\n\n\n<li>Dedicated machine data for the different target groups<\/li>\n<\/ul>\n","protected":false},"featured_media":6735,"template":"","categories":[89,130],"class_list":["post-7403","success_story","type-success_story","status-publish","has-post-thumbnail","hentry","category-ecommerce-pim-customer-portal","category-tech-life-sciences"],"_links":{"self":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/success_story\/7403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/success_story"}],"about":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/types\/success_story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media\/6735"}],"wp:attachment":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media?parent=7403"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/categories?post=7403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}