{"id":7408,"date":"2023-11-07T14:29:00","date_gmt":"2023-11-07T13:29:00","guid":{"rendered":"http:\/\/www.online.ch\/success-story\/digitization-of-processes\/"},"modified":"2023-10-31T10:47:03","modified_gmt":"2023-10-31T09:47:03","slug":"digitization-of-processes","status":"publish","type":"success_story","link":"https:\/\/www.online.ch\/en\/success-story\/digitization-of-processes\/","title":{"rendered":"Digitization of processes"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Komax is digitizing its entire processes with distributors and customers.<\/h2>\n\n\n<p class=\"lead bd-9toxrgpimi61n55vjqej3seko7rf0h wp-block-bd--- wp-block-bd-block-624\">As a pioneer and market leader in automated wire processing, Komax provides its customers with innovative, future-proof solutions. With Komax Direct, we have developed a global sales and service portal for customers, partners and employees. Those involved benefit from an electronic workplace with extensive applications for process optimisation.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Our solution<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Komax Direct digitizes the entire processes with distributors and customers<\/li>\n\n\n\n<li>Knowledge management on global self-service portal<\/li>\n\n\n\n<li>Microsoft Dynamics CRM for the optimization of sales and service processes<\/li>\n\n\n\n<li>Process optimization especially for eCommerce and ticketing<\/li>\n\n\n\n<li>Global case management as a strategic success position<\/li>\n\n\n\n<li>Product configurator for customers, agents and subsidiaries<\/li>\n\n\n\n<li>Machine-specific wear and spare parts with customer-specific prices<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How Komax benefits from digitization<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increasing efficiency in spare parts sales<\/li>\n\n\n\n<li>Sales promotion of used machines<\/li>\n\n\n\n<li>Reduced effort and increased transparency in sales and service thanks to CRM<\/li>\n\n\n\n<li>Massive acceleration in communication from time to market<\/li>\n<\/ul>\n\n\n<div class=\"onbox bd-8dwgmcafrddrnrh06cfj9rt76o6oet wp-block-bd--- wp-block-bd-block-1375 bd-resizeobserve\"><p class=\"bd-0yf56vja20h0ixeh5qo1bjqsdxrcsj\">&#8220;The Komax Direct Service Portal supports our strategy for a globally efficient and excellent sales and service network. The high benefit is achieved through the reduction of manual interfaces and the secure and fast global availability of information.&#8221;<\/p><p class=\"bd-tm1tjrn4bjl3j4e9ftard2js1tnvo8\">J&#xFC;rg Schneider<\/p><p class=\"bd-3rekxr7mpfb5v8uosfop4fte9192pf\">Director Sales &amp; Services, Komax Group<\/p><\/div>","protected":false},"featured_media":6686,"template":"","categories":[89],"class_list":["post-7408","success_story","type-success_story","status-publish","has-post-thumbnail","hentry","category-ecommerce-pim-customer-portal"],"_links":{"self":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/success_story\/7408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/success_story"}],"about":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/types\/success_story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media\/6686"}],"wp:attachment":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media?parent=7408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/categories?post=7408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}