{"id":7411,"date":"2023-11-07T14:20:00","date_gmt":"2023-11-07T13:20:00","guid":{"rendered":"http:\/\/www.online.ch\/success-story\/ecommerce-solution-for-spare-and-consumable-parts\/"},"modified":"2026-02-26T14:50:59","modified_gmt":"2026-02-26T13:50:59","slug":"ecommerce-solution-for-spare-and-consumable-parts","status":"publish","type":"success_story","link":"https:\/\/www.online.ch\/en\/success-story\/ecommerce-solution-for-spare-and-consumable-parts\/","title":{"rendered":"eCommerce solution for spare and consumable parts"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">We accelerate the processes of NETSTAL Maschinen AG in sales and after sales.<\/h2>\n\n\n<p class=\"lead bd-9toxrgpimi61n55vjqej3seko7rf0h wp-block-bd--- wp-block-bd-block-624\">NETSTAL, a leading international manufacturer of high-performance injection moulding machines and system solutions, offers first-class customer service with its e-Service. The service portal contains, among other things, the modules eCommerce for spare parts and consumables, Integration-Gate as well as document and media management.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Our solution<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multilingual service portal Portal4Industry<\/li>\n\n\n\n<li>Installed base &#8220;MyMachines&#8221; per target group<\/li>\n\n\n\n<li>Digital spare parts catalog<\/li>\n\n\n\n<li>Provision of documents and media on machines and general categories<\/li>\n\n\n\n<li>Capture with user interface for external users<\/li>\n\n\n\n<li>Links to the existing monitoring system<\/li>\n\n\n\n<li>Companies and contacts for the entire value chain (parent companies, subsidiaries, distributors and customers)<\/li>\n\n\n\n<li>Interfaces to SAP<\/li>\n\n\n\n<li>Machine to Machine Relation<\/li>\n\n\n\n<li>QR codes on machines or components<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How NETSTAL benefits from the eCommerce solution<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increased productivity in the ordering process and in the handling of spare parts<\/li>\n\n\n\n<li>Time savings in handling tickets both internally and with customers, agents, distributors and subsidiaries<\/li>\n\n\n\n<li>Increased customer loyalty through self-service (24\/7, worldwide)<\/li>\n\n\n\n<li>High acceptance of the solution, as all functions are mapped in the same portal<\/li>\n\n\n\n<li>Increased efficiency through massive acceleration in communication (time to market)<\/li>\n<\/ul>\n\n\n<div class=\"onbox bd-8dwgmcafrddrnrh06cfj9rt76o6oet wp-block-bd--- wp-block-bd-block-1375 bd-resizeobserve\"><p class=\"bd-0yf56vja20h0ixeh5qo1bjqsdxrcsj\">&#8220;With our e-service, various processes can be organised much more efficiently than before. This facilitates the handling of service cases in day-to-day business and increases the availability of our machines&#8221;.<\/p><p class=\"bd-tm1tjrn4bjl3j4e9ftard2js1tnvo8\">Renzo Davatz<\/p><p class=\"bd-3rekxr7mpfb5v8uosfop4fte9192pf\">CEO, NETSTAL Maschinen AG<\/p><\/div>","protected":false},"featured_media":6726,"template":"","categories":[89,130],"class_list":["post-7411","success_story","type-success_story","status-publish","has-post-thumbnail","hentry","category-ecommerce-pim-customer-portal","category-tech-life-sciences"],"_links":{"self":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/success_story\/7411","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/success_story"}],"about":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/types\/success_story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media\/6726"}],"wp:attachment":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media?parent=7411"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/categories?post=7411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}