{"id":7415,"date":"2023-08-21T08:41:35","date_gmt":"2023-08-21T06:41:35","guid":{"rendered":"http:\/\/www.online.ch\/success-story\/digitization-of-cross-company-processes\/"},"modified":"2024-03-19T14:01:35","modified_gmt":"2024-03-19T13:01:35","slug":"digitization-of-cross-company-processes","status":"publish","type":"success_story","link":"https:\/\/www.online.ch\/en\/success-story\/digitization-of-cross-company-processes\/","title":{"rendered":"Digitization of cross-company processes"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">A smart combination of Microsoft 365, Extranet4Industry and Microsoft Dynamics 365 for Sales.<\/h2>\n\n\n<p class=\"lead bd-9toxrgpimi61n55vjqej3seko7rf0h wp-block-bd--- wp-block-bd-block-624\">Touchless Biometric Systems AG (TBS) is the national biometrics market leader. With its online collaboration system, the company digitalises and simplifies processes with resellers, customers and employees. <\/p>\n\n\n<h3 class=\"wp-block-heading\">In a nutshell<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Collaboration system for sales and support processes<\/li>\n\n\n\n<li>The solution combines Office 365, Extranet4Industry and Microsoft Dynamics 365 for Sales<\/li>\n\n\n\n<li>Office 365 as a uniform basis<\/li>\n\n\n\n<li>Microsoft Dynamics 365 online (cloud) for sales and marketing<\/li>\n\n\n\n<li>Portal (extranet) for partners and resellers for the distribution of news and media. Ticket system for device support (incl. status update)<\/li>\n\n\n\n<li>eMails via Exchange (also available on mobile devices)<\/li>\n\n\n\n<li>Yammer as an internal communication platform with subsidiaries and resellers<\/li>\n\n\n\n<li>Team and project collaboration<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How Touchless Biometric Systems AG benefits from digitalization<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increased efficiency in sales and support<\/li>\n\n\n\n<li>Reduction of data redundancies and error sources<\/li>\n\n\n\n<li>Improved customer loyalty through the TBS Partner Portal<\/li>\n\n\n\n<li>Reduction of the effort for the support of the devices and the software<\/li>\n\n\n\n<li>Better structure in internal filing and communication<\/li>\n\n\n\n<li>Strong acceleration in the communication of new products and services (e.g. software updates)<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"onbox bd-8dwgmcafrddrnrh06cfj9rt76o6oet wp-block-bd--- wp-block-bd-block-1375 bd-resizeobserve\"><p class=\"bd-0yf56vja20h0ixeh5qo1bjqsdxrcsj\">&#8220;The competent cooperation with Online has contributed to the success of our project. Today we have a tailored CRM solution, a customer-friendly extranet, as well as a unified Office 365 environment for our employees.&#8221;<\/p><p class=\"bd-tm1tjrn4bjl3j4e9ftard2js1tnvo8\">Patrick Knuchel<\/p><p class=\"bd-3rekxr7mpfb5v8uosfop4fte9192pf\">Product Manager, Touchless Biometric Systems AG<\/p><\/div><\/blockquote>\n","protected":false},"featured_media":6764,"template":"","categories":[86,134],"class_list":["post-7415","success_story","type-success_story","status-publish","has-post-thumbnail","hentry","category-dynamic-365-powerplatform-en","category-technology-digital-business"],"_links":{"self":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/success_story\/7415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/success_story"}],"about":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/types\/success_story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media\/6764"}],"wp:attachment":[{"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/media?parent=7415"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.online.ch\/en\/wp-json\/wp\/v2\/categories?post=7415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}