IT Communication Manager

Shape IT communications at a global scale

• Develop, maintain, and execute a comprehensive IT communication strategy aligned with business objectives.
• Establish guidelines and standards that support consistent communication across IT projects and change initiatives.
• Monitor communication effectiveness and continuously improve messaging, channels, and engagement.

Create high-impact content that inspires and informs

• Write and distribute internal articles, newsletters, video content, and campaign materials.
• Prepare compelling content for SharePoint (internal intranet), MS Viva Engage, and other digital platforms.
• Prepare high-quality PowerPoint materials for global IT town halls, showcases, and leadership presentations.
• Ensure a strong, unified communication tone across all IT channels.

Own and enhance the internal IT intranet

• Take responsibility for the company’s internal IT intranet (SharePoint), overseeing content creation, updates, user enablement, and continuous platform development.
• Support and train stakeholders on effective use of the intranet to improve communication and user engagement.

Build a vibrant, connected IT community

• Define best practices for managing IT communities and coach community leaders.
• Support and co-run global IT events such as town halls, showcases, and engagement initiatives.
• Foster interaction, collaboration, and a strong sense of belonging across the global IT organization.

Enhance digital communication platforms & capabilities

• Coach stakeholders on digital communication tools: SharePoint, MS Teams, MS Viva Engage, MS Copilot, MS Forms.
• Create learning formats: guides, tutorials, demo videos, workshops.
• Introduce modern communication formats using AI, automation, and multimedia tools (Synthesia, Camtasia, Adobe Suite).
• Stay updated on emerging trends in internal communications, digital engagement, and AI.

Drive insights & continuous improvement

• Design, distribute, and analyze global IT surveys to measure awareness, satisfaction, and engagement.
• Use feedback and data to enhance communication strategy, user experience, and internal processes.
• Track engagement metrics and apply insights to optimize communication impact.