A smart combination of Microsoft 365, Extranet4Industry and Microsoft Dynamics 365 for Sales.
Touchless Biometric Systems AG (TBS) is the national biometrics market leader. With its online collaboration system, the company digitalises and simplifies processes with resellers, customers and employees.
In a nutshell
- Collaboration system for sales and support processes
- The solution combines Office 365, Extranet4Industry and Microsoft Dynamics 365 for Sales
- Office 365 as a uniform basis
- Microsoft Dynamics 365 online (cloud) for sales and marketing
- Portal (extranet) for partners and resellers for the distribution of news and media. Ticket system for device support (incl. status update)
- eMails via Exchange (also available on mobile devices)
- Yammer as an internal communication platform with subsidiaries and resellers
- Team and project collaboration
How Touchless Biometric Systems AG benefits from digitalization
- Increased efficiency in sales and support
- Reduction of data redundancies and error sources
- Improved customer loyalty through the TBS Partner Portal
- Reduction of the effort for the support of the devices and the software
- Better structure in internal filing and communication
- Strong acceleration in the communication of new products and services (e.g. software updates)
“The competent cooperation with Online has contributed to the success of our project. Today we have a tailored CRM solution, a customer-friendly extranet, as well as a unified Office 365 environment for our employees.”
Patrick Knuchel
Product Manager, Touchless Biometric Systems AG
