How our AI agent efficiently supports customer inquiries with real-time voice AI and GenerativeAI
Modern customers expect fast and competent advice – at any time and in their preferred language. With our Real-Time Voice AI Agent, we present a pioneering solution that integrates seamlessly into existing customer service teams while providing flexible, multilingual advice. In our latest video, we show live how the AI Agent provides advice in real time, conducts price negotiations and initiates the conclusion of a contract directly.
A hybrid model: collaboration between AI and human advice
Our real-time voice AI agent is particularly useful when traditional call centers need support outside of regular business hours or when there is an increased volume of inquiries. It works hand in hand with the human advisors and takes on time-consuming, standardized inquiries so that the team can concentrate on complex cases. The combination of human expertise and the rapid efficiency of AI ensures an optimal customer experience.
Multilingual advice and individual offers
Another advantage of the AI agent is its multilingualism. The agent can easily switch between Swiss German, High German, English, French and Italian to answer customer queries in their preferred language. This is particularly advantageous in the sales process, as advice in the customer’s native language creates trust and facilitates the purchase decision.
The agent goes far beyond simple advice. He negotiates prices within defined parameters and adapts the offers individually to the customer’s needs. Once the right tariff has been found, the agent initiates the conclusion of the contract and starts the entire activation process – quickly and smoothly.
How the AI agent with real-time voice works
The cloud-based agent is equipped with generative AI technology that enables natural language processing and generation. By using modern natural language processing technologies, the agent can respond contextually, switch between different conversational languages and cover the entire spectrum of information relating to contracts. Thanks to its integration into the cloud, it is always up to date and ready to respond to all inquiries around the clock.
The advantages for companies and customers
For customers
- Round-the-clock support: customers can also obtain advice outside opening hours and conclude contracts immediately.
- Multilingual advice: The AI Voice Agent speaks several languages fluently and ensures that advice is always provided in the preferred language.
- Seamless sales process: From consultation to price negotiation to contract conclusion, the entire process is handled in a single meeting.
For companies
- Customizable integration: Companies decide for themselves how deeply they want to integrate the AI Agent into their customer service and sales processes.
- Relief for the call center: The AI agent takes over when there is an increased volume of inquiries and outside of business hours, which increases efficiency.
- Personalized offers and high completion rate: The AI negotiates prices and adapts offers individually, which improves customer satisfaction and the completion rate.
- Scalability and cost efficiency: Companies can use the agent flexibly and add further language and function options as required.
Conclusion
The combination of human advice and AI technology is redefining the customer experience. With our Real-Time Voice AI Agent, we offer a state-of-the-art, flexible solution that integrates seamlessly into existing structures while providing 24/7 advice in multiple languages.
