More service quality at lower costs – success with Power Field Service
The future of field service Field service management is facing new challenges: rising customer expectations, complex service processes and the pressure to reduce costs. Companies need solutions that are flexible, can be easily integrated into existing systems and make work easier for employees. This is exactly where our Power Field Service comes in – a […]
More efficient sales and service processes with AI and Microsoft Dynamics 365 Copilot
A look back at our successful webinar Over 120 participants took part live in our webinar “Improving sales & service processes: AI and Copilot in Dynamics 365”. The focus was on practical insights into the integration of Microsoft Copilot in Microsoft Dynamics 365 and its potential for optimizing sales and customer service processes. Experts from […]
Shaping the future with low code: Our contribution to Zubi’s digital excellence with Dynamics 365
zubischuhe.ch relies on online as a digitalization and Dynamics 365 partner The omnichannel retailer zubischuhe.ch was faced with the challenge of efficiently managing and centralizing customer data across different channels. The fragmentation of customer information made it difficult to optimize processes and make data-driven decisions. Our team worked closely with Zubi to develop a customized […]
Innovations for Dynamics 365 and Power Apps: Microsoft Wave Release 1/2024
Continuous further development for even greater efficiency A new release wave for Dynamics 365 and Power Platform is coming up again. This release cycle also contains some interesting new features. Innovations for Dynamics 365 Sales Task management – plan and execute assigned tasks with preview of sequence stepsThe “Next” widget improves the sales process by […]
Revolution in waste disposal with low-code customer portal
Event “Simply understand, successfully digitize” with our low-code expertise The Ergonomen Usability AG have invited to a new edition of the event series “Einfach verstehen! The focus was on a joint project with us for KVA Thurgau. The change begins: paperless working and user experience take center stage Christopher Müller, owner of Die Ergonomen Usability […]
Exciting new features for Dynamics 365 and Power Platform in Microsoft Wave release
The second Microsoft Wave Release 2023 comes up with numerous updates. What innovation will the 2023 release Wave 2 bring? Daniel Sevinc, our Dynamics 365 and process automation expert, took a look at the update announcement and summarized the most relevant ones. In the future, Dynamics 365 Sales will offer an AI-generated account summary that […]
Katadyn Group relies on Online as strategic Microsoft partner
An exciting digitization project. As a certified Microsoft partner, we ensure that Katadyn’s business processes are optimized in the course of digitalization. The digital solution, which is being developed on Microsoft 365, Dynamics 365 Sales and PowerPlatform, will enable Katadyn to better connect its employees, better target its customers and increase efficiency and productivity. The […]
Microsoft Dynamics 365 Copilot brings AI
Next generation AI for D365 business functions Dealing with data is often tedious and time-consuming, especially in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). The new AI Copilot helps users automate many of these tasks. With these features, Dynamics 365 Copilot makes your processes easier: Copilot in Microsoft Dynamics 365 Sales and Viva […]
Dynamics 365/PowerPlatform: Innovations 2023 Release Wave 1
Turning new features into practical successes What innovations does the 2023 Release Wave 1 bring? Our Dynamics 365 expert Daniel Sevinc has summarized the most interesting innovations: Dynamics 365 Sales – handle sales more efficiently, manage sales data more effectively and intensify customer loyalty Opportunity Pipeline ViewWith the new view, you manage your pipeline more […]
eCommerce and order management from a single source
End-to-end sales and management processes in eCommerce The subsequent order management after the receipt of the order comes as if from a single source. All customer and supplier interactions are centrally managed from the Dynamics 365 Customer Engagement (CE) business platform. Digitize internal sales and simplify order management In the first part, Balz Zürrer explains […]
