eCommerce and order management from a single source
End-to-end sales and management processes in eCommerce The subsequent order management after the receipt of the order comes as if from a single source. All customer and supplier interactions are centrally managed from the Dynamics 365 Customer Engagement (CE) business platform. Digitize internal sales and simplify order management In the first part, Balz Zürrer explains […]
Collaboration in the pipeline and project process
Mapping complex processes with Dynamics 365 Customer Engagement In the webinar “Structured Collaboration in the Pipeline and Project Process”, we show a customer example of which we are particularly proud. It proves how strong the Dynamics 365 Customer Engagement (CE) business platform is also in combination with Microsoft Teams and SharePoint Online. Strong in the […]
Smooth service process with Dynamics 365
Satisfied customers in after sales Manage service contracts digitally In industry, and predominantly in mechanical and plant engineering, it is common for a service contract to be concluded directly when the machine is purchased. These contracts specify the warranty services, maintenance intervals and conditions. These contracts and the associated information can be stored, managed and […]
Standardized sales process with Dynamics 365
Keeping an overview of the sales process at all times Dynamics 365 (CRM) includes many functionalities and mappings of processes that can actively support your company’s sales process. The leads Leads are usually generated from a variety of sources. Whether newsletter, website or social media, the data can be automatically imported into Dynamics 365, thus […]
