Mapping complex processes with Dynamics 365 Customer Engagement
Are your sales and project management staff reaching their limits with the existing IT architecture? Watch the webinar video to find out how to bring your tool landscape up to scratch.
In the webinar “Structured Collaboration in the Pipeline and Project Process”, we show a customer example of which we are particularly proud. It proves how strong the Dynamics 365 Customer Engagement (CE) business platform is also in combination with Microsoft Teams and SharePoint Online. Strong in the sense of: Mapping of complex processes with multilayered authorizations, automatisms and synchronization.
In the first part, Michael Meyer, Business Consultant, talks about on-premise solutions and sluggish VPN connections. These make decentralized work more difficult, especially when sales and project teams communicate across countries and work together on projects
Growth on a stable (IT) foundation
Companies strive for growth. But you can only grow if you have a stable foundation. Inefficient processes across various isolated applications and a sluggish IT architecture can be a hindrance. Growth also needs committed employees – but they are increasingly being held back in their drive by inefficient IT landscapes. This aspect should not be underestimated.
Dynamics 365 solution approach – mapping pipeline and project process
In a live demo, Daniel Sevinc, project manager, presented the solution approach with Dynamics 365 CE, SharePoint Online and Microsoft Teams. The solution maps the management of sales opportunities and the subsequent projects. Depending on the selected attributes, the authorization roles are assigned automatically and a workflow with different steps and approvals is started.
Collaboration in SharePoint Online and Microsoft Teams
After defined process sequence, team provisioning is automatically performed. This means Teams creates a defined project space (Team) with defined folder structure and all other features known from Teams (chat, posts, etc.). A highlight is that the authorizations and roles are automatically synchronized from Dynamics 365.
Much benefit for the company
Structured collaboration in the pipeline and project process brings many benefits:
- Data storage is centralized and communication is bundled.
- Automated process sequences and corresponding notifications keep every project member informed about the current status of the opportunity and project at all times.
- Automatic authorization assignment according to project location ensures access and information flow.