Modular customer portal

The new customer portal Secos 2.0 leads to a significant increase in efficiency at Saurer.

The Saurer Group is a leading, globally active technology company with a focus on machines and components for yarn processing. With the modular customer portal Secos 2.0, Saurer provides its customers with a powerful tool for the optimal operation of machines and systems.

Our solution

  • Customer dashboard and machine dashboard individually configurable
  • Powerful service and information tool with connection to several SAP systems
  • Integration of Docware as electronic spare parts catalog
  • After Sales Desk as a central management tool
  • Targeted control of service sales
  • Central release (Single Sign On) for all target groups
  • Integration of the local service centers
  • Download area for updates and confidential documents

How Saurer benefits from the customer portal

  • Significant increase in efficiency in maintenance, care, modernization and original parts procurement
  • Higher productivity in spare parts sales
  • Better customer loyalty
  • Easy and quick distribution of documents, news and offers
  • Error reduction
  • Dedicated machine data for the different target groups

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