The new customer portal Secos 2.0 leads to a significant increase in efficiency at Saurer.
The Saurer Group is a leading, globally active technology company with a focus on machines and components for yarn processing. With the modular customer portal Secos 2.0, Saurer provides its customers with a powerful tool for the optimal operation of machines and systems.
Our solution
- Customer dashboard and machine dashboard individually configurable
- Powerful service and information tool with connection to several SAP systems
- Integration of Docware as electronic spare parts catalog
- After Sales Desk as a central management tool
- Targeted control of service sales
- Central release (Single Sign On) for all target groups
- Integration of the local service centers
- Download area for updates and confidential documents
How Saurer benefits from the customer portal
- Significant increase in efficiency in maintenance, care, modernization and original parts procurement
- Higher productivity in spare parts sales
- Better customer loyalty
- Easy and quick distribution of documents, news and offers
- Error reduction
- Dedicated machine data for the different target groups
