Positive balance of the 2022 customer survey
After the completion of a project, we ask our clients for feedback. This customer satisfaction survey is an important tool for recording and analysing feedback, trends and potential for improvement.
Our goal is not only to fulfill the wishes of our customers, but to inspire them with extraordinary services and to go beyond the defined business goals.
High customer satisfaction
We are proud that the results of our survey were very positive. The evaluation shows:
- 96% of the projects were rated as very good or good. Only one project received an average rating. No project was rated as poor.
- We received many pleasant statements such as “great cooperation”, “pragmatic, agile approach”, “enthusiastic about the result”, “friendly and competent”, “top, keep it up” or “proactive”.
- Compared to the 2021 result (100% answered good or very good), the 2022 result was slightly lower. We have received some concrete suggestions for improvement, which we will discuss and implement in the project teams.
Professional competence and precise target achievement
The majority of our customers were very satisfied with our products and services. Many praised in particular the know-how of the online employees and the exact implementation of the agreed project goals.
The analysis of the survey confirms that we understand and largely meet the needs of our customers. This motivates and strengthens us in our goal of inspiring our customers with digital solutions.
Potential for improvement identified and discussions started
However, we place just as much emphasis on the less satisfactory aspects. The first thing we do is check in the individual teams where our business processes do not match the expectations and wishes of the customers. We then develop and implement measures to improve the customer experience. We monitor these regularly.
Thank you for the feedbacks
The survey included the topics of professional know-how of Online, adherence to deadlines, accessibility of employees as well as price-performance ratio. In addition, we asked whether the customer could be inspired and what improvements he would like to see in a next project.
We thank the participants for their insightful responses. They are very valuable to us and help us to further improve the range of services so that we can continue to offer an excellent customer experience in the future.