Our CEO Balz Zürrer as AI expert at the Hospitality Summit of HotellerieSuisse

Balz Zürrer, AI Experte der Online Group, zusammen mit den weiteren Experten Dr. Nicole Hinrichs und Karthik Muralidharan

This year’s Hospitality Summit, the accommodation congress for decision-makers from HotellerieSuisse, brought together more than 1500 committed managers, innovative hosts, motivated experts and strong partners over two days. The summit offered a platform where inspiring speakers and high-caliber guests discussed industry-relevant topics and provided new impetus.

An event of superlatives

The Hospitality Summit is not only an important meeting place for the industry, but also a place for knowledge exchange and innovation. Every year, topics such as the shortage of skilled workers, the opportunities of sustainability, the effects of digital change, the mobility of the future, successful positioning and marketing channels and the greatest challenges facing tourism are discussed here. The event offers a comprehensive overview of current developments and future challenges in the hotel industry. The network arena focused on exchange, inspiration and innovation. More than 90 partners presented their ideas, concepts and sector-relevant solutions on over 4500 square meters. Participants had the opportunity to find out about the latest trends, technologies and sustainable developments and make valuable contacts

Balz Zürrer: The AI expert in the spotlight

Our CEO, Balz Zürrer, was invited as an expert in the field of artificial intelligence (AI) to take part in the newly generated “Meet the Expert” format. As part of the panel discussion on the Expert Stage, he offered valuable insights into the transformative power of AI for companies. This involved central questions such as:

  • How does AI change a hotel guest’s behavior?
  • How can AI provide customers with individual support?
    Ask Andrea, the digital AI concierge.
  • How can hotels save 20% of back and front office costs through AI and thus have more time for personal guest care?

Balz Zürrer shared practical examples and showed how AI is already being used successfully in various areas – from travel planning and personalized customer service as the hotel’s future USP to the optimization of internal processes. His presentation made it clear that AI is not just a technological trend, but a decisive factor for future success in the hotel industry.

Balz Zürrer on the Expert Stage, together with Dr. Nicole Hinrichs and Karthik Muralidharan.

Exclusive 1-to-1 meetings

After the panel discussion, Balz Zürrer and other experts were available for exclusive 1-to-1 discussions. These meetings offered a unique opportunity to ask specific questions and discuss customized solutions for individual challenges. The participants used this opportunity to gain deeper insights into the possibilities of digital transformation and AI and to plan concrete steps for implementation in their own companies.

Would you like to know more about the transformative power of AI?

Our AI expert will be happy to answer your questions and help you push your company into the future.

Balz Zürrer
Balz ZürrerCEO / Chairman of the Board of Directors

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