We accelerate the processes of NETSTAL Maschinen AG in sales and after sales.
NETSTAL, a leading international manufacturer of high-performance injection moulding machines and system solutions, offers first-class customer service with its e-Service. The service portal contains, among other things, the modules eCommerce for spare parts and consumables, Integration-Gate as well as document and media management.
- Multilingual service portal Portal4Industry
- Installed base “MyMachines” per target group
- Digital spare parts catalog
- Provision of documents and media on machines and general categories
- Capture with user interface for external users
- Links to the existing monitoring system
- Companies and contacts for the entire value chain (parent companies, subsidiaries, distributors and customers)
- Interfaces to SAP
- Machine to Machine Relation
- QR codes on machines or components
How NETSTAL benefits from the eCommerce solution
- Increased productivity in the ordering process and in the handling of spare parts
- Time savings in handling tickets both internally and with customers, agents, distributors and subsidiaries
- Increased customer loyalty through self-service (24/7, worldwide)
- High acceptance of the solution, as all functions are mapped in the same portal
- Increased efficiency through massive acceleration in communication (time to market)
“With our e-service, various processes can be organised much more efficiently than before. This facilitates the handling of service cases in day-to-day business and increases the availability of our machines”.
CEO, NETSTAL Maschinen AG