eCommerce solution for spare and consumable parts

We accelerate the processes of NETSTAL Maschinen AG in sales and after sales.

NETSTAL, a leading international manufacturer of high-performance injection moulding machines and system solutions, offers first-class customer service with its e-Service. The service portal contains, among other things, the modules eCommerce for spare parts and consumables, Integration-Gate as well as document and media management.

Our solution

  • Multilingual service portal Portal4Industry
  • Installed base “MyMachines” per target group
  • Digital spare parts catalog
  • Provision of documents and media on machines and general categories
  • Capture with user interface for external users
  • Links to the existing monitoring system
  • Companies and contacts for the entire value chain (parent companies, subsidiaries, distributors and customers)
  • Interfaces to SAP
  • Machine to Machine Relation
  • QR codes on machines or components

How NETSTAL benefits from the eCommerce solution

  • Increased productivity in the ordering process and in the handling of spare parts
  • Time savings in handling tickets both internally and with customers, agents, distributors and subsidiaries
  • Increased customer loyalty through self-service (24/7, worldwide)
  • High acceptance of the solution, as all functions are mapped in the same portal
  • Increased efficiency through massive acceleration in communication (time to market)

“With our e-service, various processes can be organised much more efficiently than before. This facilitates the handling of service cases in day-to-day business and increases the availability of our machines”.

Renzo Davatz

CEO, NETSTAL Maschinen AG

Our customers and our
most interesting case studies.

Are you talented and fit with us? Then apply now.

Search

Wissen, was läuft.

Du möchtest Tipps von unseren Experten, News zu Microsoft 365, Power Platform, Künstlicher Intelligenz und vielen weiteren Themen direkt in deine Inbox erhalten?

Melde dich jetzt zu unserem Newsletter an

Wir versenden unseren Newsletter ca.1 bis 2 mal pro Quartal. Deine Daten werden nicht an Dritte weitergegeben und du kannst dich jederzeit abmelden.

Unsere Kunden und unsere
interessantesten Case Studies.

Du bist talentiert und passt zu uns?
Dann bewirb dich jetzt.

Know what's up.

Want to get tips from our experts, news about Microsoft 365, Power Platform, Artificial Intelligence and many more topics directly to your inbox?

Subscribe to our newsletter now

We send out our newsletter approx.1 to 2 times per quarter. Your data will not be shared with third parties and you can unsubscribe at any time.

Our customers and our
most interesting case studies.

Are you talented and fit with us?
Then apply now.