eCommerce solution for spare and consumable parts

We accelerate the processes of NETSTAL Maschinen AG in sales and after sales.

NETSTAL, a leading international manufacturer of high-performance injection moulding machines and system solutions, offers first-class customer service with its e-Service. The service portal contains, among other things, the modules eCommerce for spare parts and consumables, Integration-Gate as well as document and media management.

Our solution

  • Multilingual service portal Portal4Industry
  • Installed base “MyMachines” per target group
  • Digital spare parts catalog
  • Provision of documents and media on machines and general categories
  • Capture with user interface for external users
  • Links to the existing monitoring system
  • Companies and contacts for the entire value chain (parent companies, subsidiaries, distributors and customers)
  • Interfaces to SAP
  • Machine to Machine Relation
  • QR codes on machines or components

How NETSTAL benefits from the eCommerce solution

  • Increased productivity in the ordering process and in the handling of spare parts
  • Time savings in handling tickets both internally and with customers, agents, distributors and subsidiaries
  • Increased customer loyalty through self-service (24/7, worldwide)
  • High acceptance of the solution, as all functions are mapped in the same portal
  • Increased efficiency through massive acceleration in communication (time to market)

“With our e-service, various processes can be organised much more efficiently than before. This facilitates the handling of service cases in day-to-day business and increases the availability of our machines”.

Renzo Davatz


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